Deleting your CardoO account

You can delete your CardoO account and its data at any time.

From the app

Open the CardoO app and go to Profile → Delete Account. You will be asked

to confirm. This is the fastest route and it takes effect immediately.

By email

If you no longer have the app installed, email

[support@cardoo.co] from the address on your CardoO account and ask us to

delete it. We may need to confirm you own the address before we act.

What gets deleted

- Your CardoO account and profile.

- Your paired devices and homes, and the settings you saved for them.

- Health and activity data synced from your CardoO wearables to your CardoO

account.

- Your cardoO Intelligence sessions. Transcripts, translations and summaries

are stored on your phone rather than on our servers, so these are removed

when you delete a session in the app or uninstall it. Deleting your account does not reach data held only on your phone.

How long it takes

Deletion from the app is immediate. An emailed request is completed within

30 days of us confirming it is yours. Backups are overwritten on their

normal cycle and are fully cleared within 90 days.

What we keep, and why

We keep the minimum records we are legally required to keep — for example

transaction records where tax law requires them. These are not linked to your

profile once your account is deleted and are not used for anything else.

Your CardoO device account

CardoO devices are paired through Tuya. Deleting your account from the app

deletes your Tuya device account as well. If the app reports a problem

deleting it, contact us and we will complete it for you. Questions: [support@cardoo.co]